The auto-attendant
is the electronic voice that answers each call to the Realitis
Telephone System. The Realitis auto-attendant is the most
flexible and configurable of its type in the industry. The
Realitis system can be programmed to optionally use the auto-attendant,
or to ring extensions directly first, and then optionally
go to the auto-attendant.
There are a variety
of extension types on the Realitis Telephony Server. Extensions
can be physical stations, voice mail boxes, ghost or speed
dial extensions, or associated with scripts or programs. The
auto-attendant extensions are of the latter type: dialing
an auto-attendant extension causes the Realitis Telephony
Server to execute the script language in the auto-attendant
program file.
Each auto-attendant
program is then connected (associated) to an extension to
make it active on the system. Using this concept, the auto-attendant
capabilities of the Realitis Server are extremely sophisticated,
with levels in the logic tree limited only by memory and resources.
Auto-attendant programs are managed using the web browser
with a visual display of the logic and flow. Auto-attendant
programs are managed and edited as disk files.
Multiple auto-attendants
can be configured on the system, with each outside (trunk)
line answered by a different auto-attendant, if desired. |
Number
of user auto-attendant programs limited only by disk space
resources 