What happens to YOUR customers
when they are placed on hold, nothing except silence. On average
a call on hold will transfer back after 30 seconds. A long
time to listen to silence. How many customers believe they
have been cut off during the silence and clear down? Do you
know how much lost business that your company looses in this
way!.
Music on hold is a cost effective
means of providing confidence to your customer that they are
on hold. The cost of commercial CD players is now affordable
to the smallest of businesses. Systems range from a single
MOH CD player to a 5 disk player.
Various options for
music are available from Royalty free music to any popular
artist / chart music, however with some music it will
be necessary to purchase a licence.
Recent advancements have now made it possible to use
the "on hold" time to your companies advantage:
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During the time your customer
is on hold, why not mix with the music, your special promotions
or services, use it as free advertising, to bring your company
and its products to your customer. This will project a professional
image and reinforce the company brand.
Included within the cost of
installation is a free custom-on-hold production consisting
of 4 x 30 second messages, thank-you for holding, comfort
messages and a choice of royalty free background music. These
messages are read by professional voice over artists and professionally
produced by the UK's leading specialist in bespoke on hold
productions.
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